What to do in case of a health problem?
1. Contact your doctor
As soon as you have a family doctor, he or she will be the person to contact in the event of illness, moderately serious accident or psychological distress. You can also consult your pharmacist. You will talk to the person who knows you best and who can assess your health situation and organise your care.
2. Contact the call centre
If you do not have a doctor or he or she does not answer, the call centre for on-call doctors answers 24 hours a day on 0848 133 133 (local rate). This number is valid throughout the canton of Vaud. The call centre is staffed by health professionals (nurses) specially trained to respond to calls. One of them will assess your situation, advise you and direct you to the most suitable structure. In addition, these professionals will be able to answer you in several languages.
3. Contact the Centre médico-social
If you cannot leave your home, the Centre médico-social (CMS) offers nursing care, home meal delivery and assistance with care, in all regions of the canton.
Association vaudoise d’aide et de soins à domicile (AVASAD)
Avenue de Chavannes 37
021 623 36 36
4. Contact the emergency services
In the event of a life-threatening emergency, the number to dial is 144 (ambulance). 144 is reserved for life-threatening emergencies. It should only be called if your life or that of others is in danger and requires immediate medical and health intervention. If it is an emergency, but you are able to move around, you will have to go to the hospital closest to your home.
Note that emergency services have an obligation to treat all people in life-threatening emergencies regardless of their income or health insurance affiliation.